Delegate More and Worry Less with the Leaders Intent Process.

Leader's intent has gained popularity as an approach to leading teams. Although it originated in the military, it has been adapted for the business world through executive leadership training programs and books. The concept of this approach is simple: instead of leaders trying to plan for every possible outcome and process, they

• Set business objectives

• Communicate why they are important

• Outline guiding principles

• Define key deliverables 

• Request brief back from the team

• Empower their teams to make decisions and take action to achieve goals. 

This approach allows flexibility, creativity, and innovation, enabling everyone to leverage their strengths to solve business problems.

Delegate more with the leader's intent process.

I recently helped a client set a new approach with his office team around how they would attract more customers. The business owner's objective was to establish a set customer outreach process. He told me this was important because he wants to increase his employees' wages this year and needs the extra revenue to cover the added expense. We outlined guiding principles such as budget and key deliverables such as developing a new sales script. By the end of our discussion, he had a good framework to introduce to employees and gain their buy-in for transforming their approach to attracting new customers. 

One of the biggest challenges that most business leaders have is ensuring employees understand their vision. The leader's intent process calls for leaders to

• Slow down

• Articulate their vision

• Put it on paper

• Communicate it to their team

Once leaders communicate their intent to their team, they must provide time for employees to ask questions and provide feedback. After all questions have been answered and concerns addressed, it is crucial for the leader to request a brief back. This will help ensure that employees understand what you want from them, and you can confidently empower the team, knowing they have the information they need to execute the business objective.

Verify understanding with a brief back.

A brief back is a simple yet effective way for a leader to confirm that those working with them understand their vision and the parameters associated with the task they are delegating to employees. The brief back starts with a simple question:

" Tell me what you heard?"

This question allows the employee to share their interpretation of the conversation so that the leader can validate that they are on the same page.

Key call out: you must ensure your team understands what you communicate. 

In many cases, the brief back process allows the leader to clarify their ask and to ensure alignment with their employees. It is common for leaders not to have complete clarity about what they want until they can discuss it with others. The brief back process allows everyone involved to confirm their understanding of the business objective, its importance, guiding principles, and key deliverables.

Summary 

In conclusion, the leader's intent approach is a powerful tool that can help improve business performance. It encourages leaders to communicate better and confirm understanding. This approach unlocks motivation, innovation, and creativity by eliminating micro-managing and allowing employees to be more involved with the planning process. The brief back step can help ensure the leader and employees are on the same page. As businesses evolve and grow more complex, leaders must change their approach to leading teams. The leader's intent approach is the solution for positioning yourself to delegate more and worry less.

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As an executive coach and small business consultant, I guide small business owners and business professionals in achieving their professional and business goals.

Whether you want to start, transform, or improve your business or career, I can help you magnify your strengths, minimize weaknesses, identify threats, and take advantage of opportunities.

Let's talk about your goals.

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Email: dcunion@yourpathexecutivesolutions.com

How to Take a Stress-Free Vacation.

What would happen if you had to be away from your business for a month? This is a question that every business leader should ask themselves. As a business consultant, I use this question to help business owners understand the quality of processes, procedures, and infrastructure that they have in place. When there are gaps in their infrastructure, I work with them on

Establish redundancy in key tasks.

Ensure processes and procedures are written.

Delegate before your need to.

Reinforce a culture of accountability.

The importance of infrastructure

When an organization relies heavily on its leader to drive day-to-day activity, any interruption in the leader’s ability to work and provide direction has the potential to derail execution. I remember working with a business owner that resisted developing employees until he was in a car accident that left him unable to walk for 3 months.

Fortunately for the business owner, he was part of a franchise system. The Franchisor provided him with additional support to keep his business running until employees in the store could be trained sufficiently to run the store. I always remember thinking that this business owner would have likely lost everything had he not been part of a system that was able to support him in his time of need.

Most independent business owners do not have the luxury of having external business partners that can help them during times of need. For this reason, it is immensely important for small business owners to build enough infrastructure within their businesses to continue running, with or without them.

Establish redundancy in key tasks.

The first step to improving the infrastructure of your business is to ensure that each task within your organization has more than one person that can complete the task. By training more than one person to do tasks like payroll, ordering items, making deposits, and other mission-critical tasks, the business can continue to prosper if the manager or owner is on vacation.

Ensure processes and procedures are written.

The second step is to define the processes and procedures essential for your business's effective operation.

When employees are trained properly and understand why and when tasks need to be completed, they are more likely to complete tasks unprompted. The time you take to define how and when tasks are to be completed will help to establish habits and routines that will keep your organization moving like clockwork even when you are not present.

Delegate before your need to.

Step three is to develop the competency of your team through delegation and feedback. In anticipation of the need for your to have time off, it is imperative that you give your employees the opportunity to develop new skills. People learn best by doing, and you can build the competency of your team by allowing them to take on increasingly complex tasks and providing them with feedback to help them grow.

Reinforce a culture of accountability.

Step four requires you to invest time in ensuring you have the right people on the team and that they are bought into your mission. When your employees work inside your business as if they owned it, they are more likely to step up when needed. This starts with hiring people based on character and potential, investing in their development, making them feel valued, and holding them to high standards. When you can influence your employees to hold themselves accountable, it reduces the need for supervision and management.

Summary

You work hard so that you can enjoy the fruits of your labor. Prioritizing infrastructure development opens up the opportunity for your to take time off of work without having to worry if the important tasks are being completed. Investing time in

• Establishing task redundancy

• Ensuring processes are written

• Delegating before your need to

• Reinforcing a culture of accountability

allows you to take time off without having to stress about your business. It also provides an extra layer of protection against the uncertainty that life brings us all.

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Thank you for reading this blog

Dorian Cunion is an Executive Coach and Business Consultant with Your Path Coaching and Consulting. He is a former retail executive with over 20 years of experience in the retail industry. He is a Co-Active coach who focuses on helping professionals, and small business owners overcome insecurities, knowledge gaps, and lack of direction. He does this by assisting clients to tap into their values, recognize their strengths, and develop actionable strategies for growth.

Have you been trying to improve your career or business on your own but are not seeing success as fast as you desire?

Book a free discovery call to discuss your goals and how I can help you accelerate.

Talk with Dorian

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5 Tips to Help Managers Improve Employee Motivation

The key to effectively running a profitable business is motivating employees to perform their roles at a high level. For your employees to perform at their best, they must be intrinsically motivated. Intrinsic motivation comes from understanding who they are, who they want to be, and how their current role can help them close the gap. Finding intrinsic motivation is a deeply personal process. Still, it can be assisted by taking the time to understand your employees' goals and help them see how their goals can be accomplished within your organization. By helping employees identify how their work connects to your company vision, you can create higher levels of commitment and personal accountability.

Higher levels of commitment and accountability will lead to employees working harder to accomplish company objectives because they understand how their success is linked to yours. Former MLB Coach Yoga Berra once said, "If you know where you're going, it's a lot easier to get there." This is as true in business as it is in baseball. When you help your employees develop a clear vision of where your company is going and the benefit they will receive from excelling at their role, you create an environment where employees want to thrive because they know they will win, as the company wins.

Be Clear on the Company's Mission and Vision.

The first step is ensuring employees understand your business's vision and mission. This understanding needs to be clear, aspirational, and values-based. You might feel that vision and mission statements as empty words that do not provide much value to the day-to-day operations of a business. This could not be further from the truth. Vision Statements offer employees a picture of what a company wants to be. At the same time, a mission statement details why the work that is being done is essential. When you provide your employees with the what and the why of the company's existence, they can better find purpose in their work within the company.

Employees' commitment and motivation are highest when their passion and purpose align with the company's needs. By consistently communicating the company's vision and mission statement, you can help employees understand how central both are to everything the company does. This lays the foundation for the employee to connect the dots between their role and the company's overall success.

Gain Commitment.

Once you have helped employees understand the company's vision and mission, your next job is to gain employees' commitment to their role within the organization. Gaining employees' commitment transfers the burden of accountability from you to the employee. When employees are committed to doing a job, they are more likely to show initiative, seek help, and require less follow-up from you. Gaining commitment is essential because commitment is the foundation for accountability. Accountability is an obligation or willingness to accept responsibility or to account for one's actions. If you establish a safe and candid work environment with your employees, they will only commit to things they believe they can accomplish. By soliciting commitments from your employees, you gain awareness of the employee's belief in their ability to complete a task and their word to put their best effort into achieving it.

Secure Resources.

After gaining commitment, you should seek to understand what resources employees need to complete the task. If the employees are going to complete the task for the first time, the help they need might be coaching or training. You should work with the employees to identify the resources required to complete the job. Aligning the amount of time, money, materials, technology, people, or other resources upfront can prevent future frustration, conflict, and delays. By identifying and securing the resources necessary to complete the task upfront, you can better position the employee for success.

Monitor Performance.

You and your employees must establish a routine for discussing employee satisfaction and performance. By defining periodic moments to pause and review actions and results, both parties have certainty that they will be able to discuss

• How is the employee performing compared to expectations?

• How does the employee's current work align with their personal goals?

• What additional training or support does the employee need?

• If any changes need to be made to current roles or responsibilities?

• Ways to improve communication, partnership, and collaboration between employees and other stakeholders associated with the company.

During these meetings, you and the employee should review previous commitments to ensure that both parties follow through on the previously communicated actions. If either party fails to meet prior commitments, a resolution should be found to adjust expectations or provide additional resources or support.

2-Way Feedback.

During the progress check-ins, you and the employee should have the opportunity to provide each other with feedback. Check-in meetings should be more than you communicating expectations and providing feedback. Employees should have time to voice concerns or give feedback on work conditions, goals, organizational culture, and management practices. Encouraging employees to be candid about their wants and needs can help to strengthen relationships and remove leadership blind spots. By providing a space for employees to voice their thoughts and concerns, you can better understand what might be getting in the way of their productivity. With this information, you can better support employees in finding solutions that help them and the company perform at higher levels.

Summary

Employees join companies to satisfy their wants and needs. You can help employees identify how their wants and needs can be fulfilled through work. This will create higher levels of loyalty and commitment. Committed employees will do everything within their power to support the success of an organization. To improve your employees' productivity and effectiveness, start by understanding why they're working for you. Then, help them see how their commitment to bringing the company's vision and mission to life will bring them closer to achieving their goals.

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Thank you for reading this blog

Dorian Cunion is an Executive Business Coach with Your Path Coaching and Consulting. He is a former retail executive with over 20 years of experience in the retail industry. He is a Co-Active coach who focuses on helping professionals and small business owners overcome insecurities, knowledge gaps, and lack of direction. He does this by helping clients tap into their values, recognize their strengths, and develop actionable strategies for growth.

Have you been trying to improve your career or business on your own but are not seeing success as fast as you desire?

Book a free discovery call where we can discuss your goals and how I can help you accelerate.

Talk with Dorian

Have Feedback? Send me a note at

Email: dcunion@yourpathexecutivesolutions.com

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