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LEADERSHIP DEVELOPMENT CENTER

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Peter GIlliam, MD

"Dorian helped me to get clarity on what I valued and develop 
a strategy that fit my fulfillment needs"

Our Latest Articles

updated 5/19/2025

During recent discussions with clients and former colleagues, the topic of feeling overwhelmed has frequently emerged. It seems that everyone is feeling the pressure of trying to put 10 pounds of work into an 8-pound bag. It makes sense for you to be overwhelmed. Economic uncertainty is driving many employers to pressure employees to be more productive. Companies are reducing staffing levels but demanding higher levels of service and revenue growth. If you want to combat feeling overwhelmed, you need a plan. This article will provide 5 steps you can take this week to reduce your stress and anxiety around your current workload.



Black executive overwhelmed looking at a things to do list.


Five tips for overcoming the feeling of being overwhelmed?


Are you feeling overwhelmed at work?

  • Yes

  • No

  • Occasionally

Embrace Change

The first thing to do is accept that companies constantly seek ways to improve their productivity. You should be nervous if you have been doing the same thing at your job for the last three years, with very little change. Companies must change to stay competitive, and those that fail to change put themselves at risk of going out of business. Companies like Radio Shack, Blockbuster, Toys R Us, Palm, and Compaq could not change as quickly as their competition, resulting in once-strong companies virtually disappearing. Alan Deutschman famously wrote the book Change or Die, and changing has been the choice many companies have made over the last 12 months. Your ability to embrace change will help you find solutions to bandwidth challenges. Test out new technologies, embracing AI, and experiment with new processes. New hacks are developed daily to help you prioritize, simplify, and be more productive.


Align on Expectations

The second thing you need to do to manage your workload is to align with your supervisor on expectations. Your manager likely does not understand everything you do. Even if they know all of the tasks you complete, they likely do not understand the time and energy required to do them. As your manager assigns a new task, they probably assume you have the capacity to complete it, along with any other previously assigned tasks. You know this is true when you are given a new task without being told to stop doing a different task. You are responsible for providing visibility into what you do, how long it takes, and your ability to take on a new assignment. If you feel overwhelmed by your current workload, you should ask your supervisor to help you understand how to accomplish everything.


During that conversation, you and your supervisor might be able to identify tasks you currently do that no longer need to be completed. Or the leader might be able to teach you quicker ways of doing existing work. Fear of being vulnerable may prevent you from having these types of conversations. This fear is likely rooted in previous experiences or stories you have heard. However, it is essential to remember that your performance is evaluated based on your leader's expectations. It is better to have a difficult discussion at the beginning of a project than to suffer in silence, only to have a difficult conversation later when you cannot perform to expectations or become burned out because you were working beyond reasonable expectations.


Consult Peers

If others have a similar role to yours, chat with them to see how they manage their workload. Often, your peers will devise innovative ways to simplify tasks or do things quicker. There might be a new app or other technology that you can employ to be better organized or execute tasks faster. Identifying best practices for improving efficiency is a great way to handle an increased workload better. They might also be able to guide you on managing expectations with your boss. Through your conversations, you can also identify tasks others have stopped doing. Divesting low-value activities can be another way to free up bandwidth.


Develop a Methodology for Prioritizing

There are many best practices for prioritizing your time. One of the best is the Eisenhower Matrix. Another is Sally McGhee's approach to using Microsoft tools to plan and track work, discussed in her book Take Back Your Life. Below is a system combining those two methods.

Eisenhower Matrix
  1. Do a brain dump: get out a sheet of paper or use an electronic device and begin to write down all the tasks that need to be completed.

  2. Calendar Review: Review the calendar, examine what needs to be accomplished over the next 90 days, and add any incremental tasks to your list.

  3. Email review: review inbox messages, and identify if there are any tasks from critical stakeholders that are not already listed; if so, add them

  4. Assign importance rank: give each task a value between 1 and 4. One meaning this task is of great importance, four meaning the task is insignificant

  5. Assign urgency rank: give each task a value between 1 and 4. One means it needs to get this done today; four means it is not necessary when this task gets done

  6. Define tentative priorities: add the two numbers together and rank priorities with the slowest numbers at the top of the things-to-do list.

  7. Bucket things to do list: put the task into four buckets

    1. Do it now

    2. Plan to do it

    3. Delegate or Outsource

    4. Delete

  8. Calendarize: Begin to calendarize tasks so there is clarity as to when tasks will be completed. Make sure to include who will be responsible for completing the task.


This approach works because it lets you see everything that needs to be done. By slowing down to evaluate how important each task is and how urgently it needs to be completed, you can determine which task needs to be completed first.


Going Beyond Urgent and Important

You will likely have items that carry the same prioritization score. When this happens, you must go a step further in deciding which task you will complete first. As a rule of thumb, go after low-hanging fruit first. Low-hanging fruit is a task that can be completed quickly and will give a good return. As you evaluate which tasks to tackle first, you should pick the ones from the "do it now" box that will take the smallest amount of time to complete. This will ensure that you deliver the most value possible quickly.

Another tactic for determining importance is considering the stakeholders that completing a task will impact. You should complete the tasks that best support the culture you want to build within your organization. Others look to you to help them define priorities. The functions you prioritize should send a message to others about what is most important. Review your company's mission, vision, and strategy to determine which task will provide the most long-term benefit to your company.


Summary

Being overwhelmed at work is becoming the new norm, but it does not have to be. In a HBR article, Executive Coach Rebecca Zucker shared these five tips for How to Deal with Constantly Feeling Overwhelmed.

  1. Pinpoint the primary source

  2. Set Boundaries on your time and workload

  3. Challenge your perfectionism

  4. Outsource or delegate

  5. Challenge your assumptions

Being less overwhelmed requires you to slow down, analyze your to-do list, prioritize, and take action. Company expectations are not going to change anytime soon. To succeed, you must continue to adapt, prioritize, build new skills, and seek ways to do more with less.



Thank you for reading this blog

Executive Coach Dorian Cunion

Dorian Cunion is an Executive Coach and Business Consultant with Your Path Coaching and Consulting. He is a former retail executive with over 20 years of experience in the retail industry. He is a Co-Active coach who focuses on helping professionals and small business owners overcome insecurities, knowledge gaps, and a lack of direction. He does this by assisting clients in tapping into their values, recognizing their strengths, and developing actionable strategies for growth.


Have you been trying to improve your career or business independently but are not seeing success as quickly as you desire?

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Have Feedback? Send me a note at

Email: dcunion@yourpathexecutivesolutions.com


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Updated: Jun 1, 2023

When I tell people that I am an executive coach, one of the first questions I hear is, what does an executive coach do? If you break down the words, executive means administrative or managing responsibilities, and coach means instructing or tutoring. At its most basic level, an executive coach helps individuals learn how to be better administrators and managers. But they really do so much more. An executive coach is an important partner that can help leaders reach their full potential by helping them to understand better who they are and who they want to be. Professional tennis players like Serena Williams who are looking to perform at their highest level work with a tennis coach. The same is true of top-tier singers like Beyonce, who frequently work with vocal coaches to help them expand their range, sing with more strength, and perform at a consistently high level. Professional athletes, vocal performers, and other professionals who work with specialized coaches know that no matter how good an individual is, there is an opportunity to be better and more consistent by working with a knowledgeable coach. Executive coaches can do for executives and managers what sports coaches do for athletes. Coaches help people to pause, reflect, learn, and continuously improve. One of the best-kept secrets of top-performing business executives and owners is that they work with executive coaches. Executive coaches are not discussed much but are essential to how talented executives and business owners reach their full potential.


4 people sitting at table. three coffee cups, computer, phone, note pads

My experience working with a coach

I worked with an executive coach when I was first promoted to Vice President of Operations. It was indeed a life-changing experience for me. The coach I worked with helped me to

The clarity I gained from working with a coach helped me feel more confident as I transitioned into a role that carried significantly more scope and responsibilities than any of my previous roles.


Clarify my professional goals

One aspect the coach helped me with was clarifying my professional goals. For most of my career, I focused on climbing to the next rung on the ladder. This served me in my career because it drove me to identify how I could excel in my current role. I knew I must first demonstrate mastery in my current role to advance. I would also take time to understand what skills, knowledge, and network were necessary to be successful in the next role, and I would spend time building toward those future needs. I felt like I had made it to the mountaintop for the first time in my career. I landed my ideal job of being an operations leader in geography close to my extended family. I could build an organizational culture, influence strategy, and run a multi-state business. With no next role to work towards, I had to re-evaluate how I would define success. My

mountain top

coach helped me to explore my values, define my priorities and put words to what I wanted to accomplish going forward. For me, the goal was improving the quality of my employees' and Franchisees' lives. I knew that we had opportunities within our culture. Employees felt overworked and undervalued. Franchisees felt under-supported and unheard. I made it my mission to listen more than I spoke and to work on behalf of the employees and Franchisees within my zone to simplify operations, streamline priorities, and refocus our attention on serving customers and driving profitable growth.


Reflect on who I was as a leader.

After we explored what I wanted to do, we spent time researching how I would do it. As you move into higher levels of management, your role shifts from being

  • an individual contributor responsible for managing yourself.

  • to a manager of managers responsible for managing others

  • to a functional manager accountable for segments of a business

  • to a business manager responsible for the overall business

  • to a group manager responsible for multiple businesses

  • to an enterprise manager accountable for all operations


Each of these shifts requires developing new skills and changing how you spend your time. As you move up the ladder, you spend less time doing and more time leading. For example, one of the things that I greatly enjoy doing is building spreadsheets and analyzing data. This skill helped me stand out from my peers early in my career. I allocated hours weekly to building and analyzing data which enabled me to build my business acumen, improve my judgment and anticipate emerging trends. Now that I was in a senior executive role, spending time putting spreadsheets together was no longer the best use of my time. Every time that I built a spreadsheet myself, I was

  • robbing someone junior to me the opportunity to build their data analysis skills

  • reducing the amount of time, I had for other leadership activities

  • not leveraging the skills and knowledge of others

My coach helped me understand that what got me into this role was not what would help me thrive. That I was more than a data analyst. I was a strategic thinker, a communicator, a developer of talent, and an inspirational leader. For me to excel as a Vice President, I would need to be comfortable wearing many different hats and be purposeful in not wearing the hat that I wanted to wear but the one that was required at any given moment.


Define who I want to be

With a sound foundation for who I was, we were able to begin to craft who I wanted to be. This was one of the most enlightening parts of my working with the executive coach. I defined my leadership philosophy while pursuing my MBA and during other leadership development training. I felt grounded in my leadership approach and felt like it served me well, especially since it afforded me three promotions in the prior four years. As I began working with my coach, it became clear I was the leader that others wanted me to be and not the leader I wanted to be. To get ahead, I developed masks I would wear when dealing with Senior Leaders because I thought being myself would not be accepted. I need to be an "executive," which I had interpreted as being reserved, stoic, agreeable when dealing with senior leaders, resolute, never wrong, and willing to do anything to get ahead.

mirror

Wearing these masks was fatiguing. I

  • am not a stoic person

  • enjoy speaking my mind

  • admit when I am wrong

  • do not believe in winning at all costs

  • enjoy a good debate

  • care deeply about people

  • am playful

  • am a big believer in the health debate.

These are all aspects of myself that I readily showed to my direct reports but cautiously shared with company leadership. I am at my best in an environment that encourages creativity, the exploration of new ideas, openness to failure, comfort with conflict, and two-way communication. For the most part, this is the culture I had built underneath me. Through discussions with my coach, he encouraged me to define better the leader I wanted to be and try to help influence cultural change at the organization. He helped me believe that I could help be the change I wanted to see within the organization. It just required me to be myself, post great results, and communicate to others how leading differently could lead to better results.


Take on new perspectives

One of the skills that supported me in removing my mask was the time we spent exploring the different perspectives. He helped me to understand that I did not need different masks when dealing with people but different intentionality. When I interacted with Senior Leaders, they did not want me to be a yes-man that went along with everything they said. Being a yes man would lead us to make bad decisions because there was information that I had that Senior Leaders needed to lead the organization effectively. They did not want me to undermine their authority by challenging them during inappropriate times. If I was concerned about a policy or direction, they wanted me to address it at the proper time and place. In general, they preferred that I voice my concerns before making a decision. If a decision had been made and there was a need for a course correction, Senior Leadership's preference was for me to bring it to them privately and then to bring it up in group meetings. By slowing down and better understanding my leader's perspective, I was able to influence better and be more effective. My coach would encourage me to observe my actions from different vantage points.

  • How would my peers look at what I was doing?

  • How would my supervisor look at what I was doing?

  • How would my direct reports look at what I was doing?

  • How would my indirect reports look at what I was doing?

A leader's responsibilities were not to anyone stakeholder. Leaders have various stakeholders that are all looking to them for leadership. A leader can only perform at their highest level once they consider all of these perspectives and make the best decision based on the information they have. Leaders also need to be willing to learn and course correct when mistakes are made. Learning how to take different perspectives will help leaders to make fewer mistakes.


Be more strategic

One of the most significant changes you must make as you move up the corporate ladder is improving your strategic thinking. At higher levels of an organization, leaders must learn how to deal with scale, leverage, and resource constraints. The first and most important word that a leader must know is no. Learning to say no is essential because saying no, enables your organization to focus on the most critical priorities. When I took over the VP role, the biggest complaint of the team was

  • priorities changed too frequently

  • it was not clear what was important

  • that we were asking people to do too much

Too many priorities, lack of clarity, and inconsistent vision are common challenges for businesses. The world is pregnant with possibilities, but you only have so much time and resources. As a leader, you must set the direction and define what is important. Keeping the team focused on what is important puts your organization in the best position to generate sustainable results.


Build New Skill

As mentioned earlier, moving to higher organizational levels requires you to develop new skills. An executive coach will help you identify your strengths and weaknesses through the coaching process. Then they will assist you in developing plans for building upon your strengths and mitigating your weaknesses. One important skill for me to develop was scanning for opportunities. When I found them, I needed to do a deep dive into problems, communicating a need for action to the person responsible for the issue and then giving them room to work without my interference. Everyone within an organization has a role and a responsibility. The role of a business manager is to provide guidance and direction to their employees. It is up to the employees to determine the best way to address the opportunity. To excel as a leader, you must be comfortable delegating, trust others, ask tough questions, and allow employees to take action without micromanaging. Employees need the opportunity to try, learn, fail, and succeed on their terms. This is the only way that they reach their full potential. This requires leaders to better evaluate risk, define objectives, establish trust, and create open lines of communication. Employees need to understand their leader is there to support them in accomplishing their goals.


Summary

Working with an executive coach can help you perform at a higher level regardless of your professional development phase. A trained executive coach is taught to

  • Listen to their client and help them with self-discovery

  • Challenge their client to identify limiting thoughts

  • Engage their clients in thinking more deeply and from different perspectives

  • Understand the role that emotions play in interactions with others

  • Recognize stress and the impact that it has on decision making

  • Develop strategies to help facilitate personal growth

  • Identify values and the role they play in motivation

Business leaders seek out coaches because coaches can help them grow. This growth can be related to a new job, a performance challenge, or any other growth opportunity. If you are looking to grow as a professional, you should work with a coach.


Experience Executive Coaching

Schedule a discovery call to learn how one-on-one coaching can help you to accelerate your career or business growth. 

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