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LEADERSHIP DEVELOPMENT CENTER

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Peter GIlliam, MD

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Do you live by the saying, "If you want something done right, do it yourself."? Most individuals who have experienced success based on their own individual efforts struggle to transition to delegating tasks to others.


4 steps to delegating

This can be rooted in various beliefs. You may feel training others to do tasks correctly will take too long. You could be anxious about the cost of hiring great talent. You may also see your self-worth linked to what you produce and be uncomfortable taking on the manager role.


No matter the beliefs that are getting in the way of your delegating, deep down, you know the only way to scale your business is by reducing the number of tasks you are personally doing and investing time, money, and effort into building your organization's competencies.


Micromanaging versus effective delegating

Frequently, people who manage others opt for micromanaging instead of delegating. Micro-managing allows you to stay close to the work and leverage the hands of others without engaging their minds.


While micromanaging can allow you to get things done, it restricts your growth, leads to burnout, and contributes to employee turnover. Micromanaging is harmful because it does not engage the full person. It will lead you to treat employees like machines to be programmed and directed instead of humans who are resourceful, creative, and able to add incremental value to projects.


Instead of micromanaging, you can de-stress your life and expand your organization's potential by investing in delegation. Effective delegation is the key to growing the talent around you, working fewer hours, and achieving organizational goals. A disciplined approach to empowering employees can create a learning organization that builds new skills and competencies through continuous improvement. There are four steps to effective delegations.


The time you spend executing these steps will reduce your need to micromanage and increase your comfort in delegating. Allowing you to dedicate more of your time to activities that bring you greater fulfillment, are more strategic, and generate sustainable growth for your organization.


Pick the right people for the right jobs

In his book Good to Great, author Jim Collins highlights the importance of having the right people in the right seats on the bus. This is essential to the success of any company. Your most important role as a leader is to surround yourself with talented people who can help you accomplish your company’s goals.


The first step in this process is to clarify what you are looking to accomplish and define the skills and experience that you believe are necessary for success. Once you do this, you can identify who can best support you in executing this initiative.


It is important to pick the right person to do a task. You want to identify someone with the will and skill necessary to succeed. If you currently do not have someone on your team who has the desired skill, then your focus has to be on adding additional people to your team or developing the skills of a current member who has the potential to grow in capabilities. Remember, team members do not have to be employees. Hiring contract workers, virtual assistants, or consultants are all great ways of expanding the capabilities of your team.


Define the task

Once you have selected the right people to work on an initiative, the next role of a leader is to define the task you want to complete. Start by linking the task with your company’s purpose. It is important to show people how the work they are being asked to do connects with the company's overall goals. This can help the employees to understand why the work you are asking them to do is important.


After making this connection, outline your expectations around the task. Communicate your desired end state. Clearly define what success will look like and when you expect the employee or team to deliver against that expectation.


Provide an opportunity for your employees to ask clarifying questions about the desired end state and the path from where they are today to where you want them to go. The time you spend upfront aligning on goals and the employees' path to achieve goals will reduce the number of questions you receive later in the process.


Provide parameters

Next, work with your employees to define the parameters for completing the task. You want to be clear in defining milestones, budgets, available resources, and any other constraints that would influence employees' actions.


You reduce uncertainty by aligning with employees upfront on what is permitted and what is not. The more clarity employees have on your expectations, the easier it will be for them to comply. You should document goals and parameters and verify that your employees understand their roles and responsibilities. This will prevent later questions about roles, responsibilities, expectations, and parameters.


Sometimes, employees understand what is expected but do not comply. When this happens, your focus should be on understanding what is getting in the way of the employee's success. Identifying competing priorities, skill gaps, mental blocks, and other obstacles will help you work with the employee to find solutions that support them in meeting expectations.


Monitor results

The final step in the delegation process is defining how and when you will touch base with your employees regarding progress. By defining and communicating milestones, you and your employees understand where projects should be at specific time periods.


This can reduce stress and drive accountability because employees know what to accomplish and when. If an employee is off track at the time of check-ins, you can provide course correcting advice to get them back on track.


If they have a problem they can not solve independently, you can conduct a root-cause analysis and help them identify solutions. Root-cause analysis may help you identify whether additional time, money, skills, people, or resources are needed to accomplish the given goal.


Summary

Time is your scarcest resource, and you can never get it back again once it is gone. As a leader, you must value your time and ensure that you allocate it in ways that benefit your organization most. The more time you spend doing things that only you can do and that are your strengths, the more of a positive impact you can make on your organization.


As the top person in your organization, you see things that no one else sees and can do things that no one else can do. You provide the most value when you can think strategically, selectively dig into details when needed, and coach, train, and develop your team to build their competencies.


Organizations are stronger when they leverage their employees' hearts, minds, and bodies. The best way to tap into the endless potential of your employees is to teach, train, and trust them to do the work that you hired them to do. Building a high-functioning team takes time and effort. The investment you make into selecting the right talent, defining the task, setting parameters, and monitoring progress will help you achieve more while feeling less overwhelmed.




Thank you for reading this blog

Executive Coach Dorian Cunion

Dorian Cunion is an Executive Coach and Business Consultant with Your Path Coaching and Consulting. He is a former retail executive with over 20 years of experience in the retail industry. He is a Co-Active coach who focuses on helping professionals and small business owners overcome insecurities, knowledge gaps, and lack of direction. He does this by assisting clients to tap into their values, recognize their strengths, and develop actionable strategies for growth.


Have you been trying to improve your career or business on your own but are not seeing success as fast as you desire?

Book a free discovery call to discuss your goals and how I can help you accelerate.




Have Feedback Send me a note at

Email: dcunion@yourpathexecutivesolutions.com


For daily tips on leadership and professional development, follow me:



Updated: Sep 1, 2023

Employee retention is a key challenge for many organizations, especially in a competitive market where talent is scarce. High turnover rates can have negative impacts on productivity, morale, customer satisfaction, and profitability. Therefore, it is essential for managers to understand what motivates their employees and how to create a work environment that fosters loyalty and engagement.


Employees meeting around a table

Using Maslow's hierarchy to improve retention.

One useful framework to understand employee motivation is Maslow's hierarchy of needs, a psychological theory that proposes that human beings have five basic needs that must be satisfied to achieve their full potential. These needs are:

Maslow's hierarchy of needs
  • Physiological: The need for food, water, shelter, and other basic necessities of life.

  • Safety: The need for security, stability, protection, and freedom from fear or harm.

  • Belonging: The need for social interaction, affection, acceptance, and belonging to a group.

  • Esteem: The need for recognition, respect, achievement, and self-confidence.

  • Self-actualization: The need for personal growth, creativity, fulfillment, and realization of one's potential.


According to Maslow, these needs are arranged in a hierarchy, meaning that the lower-level needs must be met before the higher-level needs can be pursued.


For example, if an employee is stressed because they are worried about their ability to pay their rent, it can have a negative impact on their ability to focus on work. Therefore, managers can unlock their employee's potential by helping them move up the hierarchy of needs.


Here are some practical ways to apply Maslow's hierarchy of needs to employee retention:


1) Provide a compensation plan that provides for physiological needs.

Employees need to feel that their basic needs are being taken care of while working for your company. As an employer, you can improve employee retention by ensuring your entry-level roles provide compensation packages that allow your employees to take care of their basic needs.


Turnover at entry-level roles tends to be high, as employees jump from employer to employer in search of making enough money to pay off debt, cover rent or mortgage expenses, food, clothing, and other basic living expenses. If basic needs are not met, employees will not be motivated or loyal, creating more retention risk.


Therefore, managers need to monitor the compensation packages of their competitors, along with the typical living expenses within their region, and ensure they are providing fair compensation. They should offer benefits such as health insurance, retirement plans, education reimbursement, and paid leave when financially possible. The money spent supporting the financial health of your workforce will ensure their physiological needs are met, which will reduce the risk of employee turnover.


2) Create a safe work environment.

Employees need to feel safe and secure in their work environment, both physically and psychologically. This means that managers should ensure that the workplace is free from hazards, accidents, violence, harassment, discrimination, and other threats.


Unsafe work conditions and toxic workplaces lead to low morale, higher levels of absenteeism, and elevated turnover rates. Failure to create a safe work environment can drive up labor expenses because employees will require greater compensation in exchange for the physical and psychological risks they take by working for your company.


Managers should establish clear policies and procedures for dealing with any issues or conflicts that may arise and communicate them effectively to the employees. Furthermore, managers should foster a culture of trust and transparency, where employees feel comfortable expressing their opinions, concerns, and feedback without fear of retaliation or punishment.


3) Establish a sense of belonging.

Employees need to feel that they are part of a team or a community where they can interact with others who share their values and goals. Organizations must be clear on their mission and values and establish best practices, rituals, and routines that attract, develop, and retain employees that align with the organization's purpose.


Managers play an important role in building a sense of community. They must be

  • Selective when bringing on new talent

  • Quick to address culture-damaging behaviors

  • Skillful in resolving disputes

  • Willing to remove individuals who do not align with the culture

Through their leadership, managers can stimulate the collaborations and teamwork necessary to build a strong sense of community within the organization.


4) Give work that builds employees' self-esteem.

Employees need to feel that they are valued and respected for their work and that they can grow and develop their skills and abilities. This means managers should assign challenging and meaningful work to their employees and provide them with clear expectations and feedback.


Managers should also offer training and development programs for their employees and support them in pursuing their career goals.


As employees move up the hierarchy of needs, opportunities to gain status, recognition, power, and influence become more important. Leaders must be intentional in providing employees with opportunities to expand their responsibilities and acknowledge their contributions.



5) Assist employees in pursuing their dream.

Employees need to feel that they are fulfilling their potential and achieving their personal aspirations. This means that managers should understand the interests and passions of their employees and help align them with the organization's vision and values.


Managers should also encourage creativity and innovation among their employees and allow them to experiment with new ideas and approaches.


Novelty, engagement, and retention go hand in hand. To retain employees at the top of the hierarchy, it is vital to provide them with the latitude to keep work fresh, exciting, and engaging while staying within the overall mission and vision of the organization.


Summary

By applying Maslow's hierarchy of needs to employee retention, managers can create a work environment that satisfies the diverse needs of their employees at different levels. This will increase employee satisfaction and loyalty and enhance employee performance and productivity. Ultimately, this will benefit both the organization and the employee. By identifying which stage your employees is on the hierarchy and identifying ways to satisfy their current need, you will increase their loyalty and decrease the risk of turnover.




Thank you for reading this blog

Executive Coach Dorian Cunion

I am a father, husband, executive coach, and former retail executive. My coaching expertise comes from 21 years of leading operation, sales, and marketing teams. I understand what it is like to feel stuck, undervalued, and underappreciated.

​

I also know what it takes to invest in professional development, climb the corporate ladder, and find fulfillment at work.

​

Your career path is a scavenger hunt. Each opportunity prepares you for the next. Allow me the opportunity to help you clarify your path and accelerate your professional development.




Have Feedback Send me a note at

Email: dcunion@yourpathexecutivesolutions.com


For daily tips on leadership and professional development, follow me:



I recently sat down with Lee Wilburn, Regional Director for Casey’s. I have known Lee for five years and am a big fan of his leadership approach. When I first met Lee, he was a District Manager with 16 years of experience with two different retail companies. During our conversation, I asked Lee what he felt allowed him to go from being a District Manager, to Category Manager, to Regional Director in the last 5 years.

Two men talking at a tbale.

5 Tips to Accelerate Career


Find good leaders.

Lee's career took off when he started working with leaders who invested in his potential. They helped him develop new skills, see things from new perspectives, and explore new opportunities. Your growth as a leader will accelerate when you work for individuals that invest in your professional development. This can include the leaders you work for, sponsors, mentors, or coaches who push you to be the best version of yourself.


Be clear in your goals.

Lee set a clear goal for wanting to be a regional manager. He habitually communicated this goal to others and asked them what it would take to get there. Using this guidance, he devised a plan to build the skills and gain the experience he would need to qualify for regional manager positions. To accelerate your career growth, define the type of job that you want, and solicit the help of others in working toward your goal.


Build Emotional Intelligence.

Lee feels that improving his emotional intelligence has helped him to be a better leader. Early in his career, Lee says that he was not as versatile as a leader. His approach worked well with some employees but not all. As he has worked on listening better and being more empathic, he has found that he is able to connect with more employees, meet them where they are, and better inspire them to be the best version of themselves. Higher levels of leadership require you to influence a diverse group of stakeholders. Mastering emotional intelligence will level up your leadership ability allowing you to be effective with a broader range of people.


Take a calculated risk.

Relocating two times in the last 5 years has contributed to Lee’s quick advancement in his career. In hindsight, he thinks he might have been able to progress quicker in his career if he had been more willing to take risks earlier in his career. He did not express regret in his decisions because, as a father, he knows that progressing in his career is not his only goal. He also wants to provide the best environment for his family to thrive and grow. In advancing your career, you must balance new opportunities' rewards with the risk of failure and unintended consequences. Only by weighing the risk and rewards can you confidently take actions that align with your values.


Know when to exit.

Lee has worked for 3 different companies over the last 18 years. He feels he learned important lessons from each company. His final advice to emerging leaders is to follow their gut and seek new opportunities when they feel their learning is slowing down. To be the best version of yourself, you need challenging assignments, so continue to seek out career moves that will allow you to stretch yourself and grow.


Summary

Building a successful career requires you to be confident in your abilities, humble enough to learn from others, and open enough to build relationships with people that can make you better. The five tips Lee provided are great suggestions for any leader aspiring to grow their career. By defining career objectives, developing goals, and creating action plans, you can better position yourself to establish the skills, relationships, and experiences you need to achieve your professional goals.




Thank you for reading this blog

Executive Coach Dorian Cunion

Dorian Cunion is an Executive Coach and Business Consultant with Your Path Coaching and Consulting. He is a former retail executive with over 20 years of experience in the retail industry. He is a Co-Active coach who focuses on helping professionals and small business owners overcome insecurities, knowledge gaps, and lack of direction. He does this by assisting clients to tap into their values, recognize their strengths, and develop actionable strategies for growth.


Have you been trying to improve your career or business on your own but are not seeing success as fast as you desire?

Book a free discovery call to discuss your goals and how I can help you accelerate.




Have Feedback Send me a note at

Email: dcunion@yourpathexecutivesolutions.com


For daily tips on leadership and professional development, follow me:



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